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它家输入账单地址的电话栏位数不够,我只能填美国转运地址的电话,其他都是真实信息。% j) h, q; I3 W5 K) v
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另外提醒一下,发加州转运就好。加州CA对食品是免税的,不用发免税州。. [' |) I) \# x* k: `8 g7 A
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没想到,第二天一早收到确认邮件,又跟了一封订单On hold暂挂的邮件通知。 ; H5 x3 t) A9 n/ Z ! D! f* s% g+ K: J& e0 _( ?0 F7 L“# f7 F# g' ]0 ~& z* x$ Z k/ r
Dear XXX XXX, & z- d: J+ p1 J0 T. K7 p
4 p( h; v& ]9 x0 [! m; E6 uThank you for your recent Godiva order. ! `/ W7 d: J- w' Y9 e% p4 S
+ o( X( d, k! @6 |) bPlease call us at your earliest convenience at 1.800.946.3482 and select & C1 N+ d; u; l' q; l& F
prompt #3, so that we can process your order. (International callers outside : e" }* { l# d/ Qthe U.S., please call us at 860.510.7300 and take prompt #3 for a customer # _+ a" u- Z# E. ?* A9 @care representative.) It will only take a few minutes. ( ?& V8 T6 F. y4 H0 j; E3 C4 W9 w
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Please reference your order number which is located in the subject line of this email. 8 w! @) N5 X% |$ U- @ I+ O7 ~
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Thank you again for choosing Godiva. We look forward to speaking with you soon. . u6 a. ?6 V0 u; n
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Jamie 9 M) v0 E/ k& P) T, G5 r/ |( h% \$ ?1 ^
Customer Care Department s, I- Z* [- e4 z$ {. N: I) N" H
Godiva Chocolatier, Inc. - N$ L/ C/ w! D* s4 n8 f1-800-946-3482( e9 [- I1 J# G. E2 K+ b
5 ?; z& O6 A2 N m. {: TTake Prompt #3 ) m/ V5 n, g( t) v- s: h1 H+ r7 days a week 6 H4 o# Q: W4 {6 X) q5 a
8:00 am to 11:00 pm ET / A$ `% m$ i9 `7 w/ i: _9 ^2 |”7 n& A2 o) S1 k/ ]& E# _
大致就是说我的订单被hold了,需要我打800电话去联系客服。 8 q Z! C7 h! Z1 j2 I; H6 k很郁闷,买巧克力至于这么严谨吗。 3 A- M+ e6 @+ c8 W5 ?; J. h5 j Q. M: L) a- A
没办法,只能晚上8点以上打美国800免费电话去。 + s! T8 t0 |+ a( x `: C4 K" c v如何打国际长途,是海淘高级技能之一,我这里有介绍:http://www.howbuyit.com/showtopic-5049.aspx 4 B9 v# j; D* s/ w' r% h 3 g% m6 `7 t E折腾半天,电话上用耳机话筒没声音,被客服挂掉。 ; c7 L2 B {5 F) D最后还是在iPad上通过Hangout打通了。 8 c* v4 v6 N: N很顺利,只要报上订单号,客服问了信用卡的名字,和卡背后的3位验证码,让我听了一段音乐,大概40多秒后,告诉我订单Approved。: {4 H- [0 g0 K% a1 l' N3 {( R
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没想到,吃块巧克力要这么麻烦。. z6 L/ E0 c- t4 p9 |, g
这算是给大家一些经验吧。 6 ~3 Z: E! U+ L# |( X4 W {( q h+ c* m 7 f7 ?, Y' B, w7 o5 l, L% e6 e5 o" k* S. ?6 N
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