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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了，现在只要39.75刀，可是我前几天刚刚买了40.26刀，还在转运公司呢，没到手就降价了，这让我有点小不爽，虽然只降了0.51刀~~
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) L N |, j% v' k8 T0 c本着勤俭节约的原则，我决定找亚马逊把我的0.51刀要回来，看了看论坛里其他人分享的经验攻略，我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT，对话内容如下：( T; C% `9 S6 Q) n; B- D
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Initial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?/ }" [+ O1 \: m! w% Q
02:46 AM(GMT) Vivian: XXXX XXXX（账户名）. s1 S+ |6 l) @" C/ }. }
02:47 AM(GMT) Vivian: XXXX XXXX（email 邮箱地址）
3 E- ?$ D4 M5 e+ K9 h02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?- p( o8 g0 m. b2 R
02:47 AM(GMT) Vivian: XXXX XXXX（注册时留的信用卡账单地址）
( Y4 i: G3 l8 }: _7 }. @02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today7 X; ~3 X( y2 w, ?# k1 M$ d
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02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.
?% u `: S3 c9 P$ s% E1 Z; S02:50 AM(GMT) Vivian: My order number is #XXXX XXXX（订单号）
0 @7 a! z. X+ Y02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please
8 u8 d6 N0 C. A4 g7 E6 Z$ U! g02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order
) W7 r9 a' g4 M3 j02:52 AM(GMT) Vivian: But now is $39.75
5 M q' H5 C7 w* |) I0 T( z02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this % Q- X7 X K0 a% h9 g
02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed
# I' _( n0 m4 W% t02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?
L+ v" ]6 B$ k5 u' a) O4 a: p02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference+ J+ l, J# c6 k: k# Y4 B
02:57 AM(GMT) Maria Jose(CSA): One moment please& E2 ~+ o1 h# Y% T
02:59 AM(GMT) Vivian: ok
( m% |+ u8 t4 l6 D03:00 AM(GMT) Maria Jose(CSA): Almost done
5 o9 H' V4 t' G. W B' h03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund9 g+ s/ {; U! B% J! Z
03:02 AM(GMT) Vivian: Thank you very much9 \0 R: N. C7 K7 b4 y; g. h I6 z# }; X
03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?. m3 U9 N [9 Y0 G/ W8 H1 `
03:03 AM(GMT) Vivian: I have received the email.+ [4 K5 t" ?$ a e8 D
nothing,thank you." M/ X9 e7 I2 h8 F# B* w# L$ Y4 m x
03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window." C7 S C7 k' Z: D2 c0 |- h% X, p
03:04 AM(GMT) Vivian: have a happy day , bye4 E3 ~0 v4 ~3 O1 O/ r" [0 \5 @# H6 s6 i
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发表于 2013-8-2 16:47:57
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