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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了，现在只要39.75刀，可是我前几天刚刚买了40.26刀，还在转运公司呢，没到手就降价了，这让我有点小不爽，虽然只降了0.51刀~~
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) h0 n8 n6 L. n6 p0 N0 b/ T, y本着勤俭节约的原则，我决定找亚马逊把我的0.51刀要回来，看了看论坛里其他人分享的经验攻略，我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT，对话内容如下：: R5 A& ~0 r: @ [$ z
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Initial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?: {6 j* b* V& U% \( c+ \
02:46 AM(GMT) Vivian: XXXX XXXX（账户名）
. X1 A; g7 T% c. q/ d+ y02:47 AM(GMT) Vivian: XXXX XXXX（email 邮箱地址）
" t1 x8 }# {+ ~! d6 `: G02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?. V Q+ N8 N; k0 n9 Z) T j) u9 B
02:47 AM(GMT) Vivian: XXXX XXXX（注册时留的信用卡账单地址） 6 |; q* F/ b* T
02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today
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. v G- B+ q2 I0 g: a$ a02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.3 y' T3 r A1 l# z* v
02:50 AM(GMT) Vivian: My order number is #XXXX XXXX（订单号）
! n" H8 A; I/ R- c/ f* u02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please
6 s6 f; |# f- J7 R7 g. l, K2 i02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order
; C6 a& F9 \4 ?/ V( z02:52 AM(GMT) Vivian: But now is $39.75
5 t+ o' Q2 d) o1 S# a, ]& Z' c3 r+ u02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this
- J' e+ o* Z5 k0 X02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed1 L5 ^' ^( {$ s: D6 \
02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?9 d- y+ t+ T N
02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference" ^; `* L0 }+ Y' }, g
02:57 AM(GMT) Maria Jose(CSA): One moment please
! t1 L% t# F% w6 T02:59 AM(GMT) Vivian: ok
7 O i p( E# a/ H3 q2 D03:00 AM(GMT) Maria Jose(CSA): Almost done/ o. s. n/ X" T5 h- N/ U6 |& c
03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund& T% m. m5 a6 w2 f3 e
03:02 AM(GMT) Vivian: Thank you very much+ s9 ]' }$ R) a4 Z2 f* w, w+ e* J5 z
03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?) g$ |: _- u2 b' q; {& [$ o
03:03 AM(GMT) Vivian: I have received the email.
2 u. l& P- u) Z. i( }0 @ O; tnothing,thank you.
: N0 Q7 @7 K( W5 E+ h03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.
- H1 W; w7 J; F$ m( G03:04 AM(GMT) Vivian: have a happy day , bye
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发表于 2013-8-2 16:47:57
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