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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了,现在只要39.75刀,可是我前几天刚刚买了40.26刀,还在转运公司呢,没到手就降价了,这让我有点小不爽,虽然只降了0.51刀~~
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本着勤俭节约的原则,我决定找亚马逊把我的0.51刀要回来,看了看论坛里其他人分享的经验攻略,我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT,对话内容如下:5 v5 B, m1 b* |+ [) }# y
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Initial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?6 r- I% ]0 v3 D. M, \2 G* \2 y
02:46 AM(GMT) Vivian: XXXX XXXX(账户名)
! C. c$ M8 o9 L0 Q5 o7 C02:47 AM(GMT) Vivian: XXXX XXXX(email 邮箱地址) ; c& @/ X5 f) m) I4 s
02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?2 |6 F; y! |7 U. X( f
02:47 AM(GMT) Vivian: XXXX XXXX(注册时留的信用卡账单地址) 9 p+ \* t7 w2 V# v
02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today
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5 [: G; J7 ^3 ?5 S- }( m02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.
A i: Q; F* G5 j% P6 O& p02:50 AM(GMT) Vivian: My order number is #XXXX XXXX(订单号)
1 q8 `2 c& `+ r! f+ z8 {; j1 L02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please
4 B( M! @; N1 }. w0 ]# \) ]% h02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order
7 h, N/ ^0 {) n4 Q02:52 AM(GMT) Vivian: But now is $39.753 ^5 \4 T* J8 i5 B, p: q2 t+ d+ w! K& D
02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this
( m" n/ R6 M u, N& K5 P02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed+ p+ Q$ F& G j) |
02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?
& T/ M5 \ l$ ~# r2 @7 p02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference
/ E# q% k/ x v4 v0 R8 j02:57 AM(GMT) Maria Jose(CSA): One moment please. [* r( g$ B8 |0 q6 E5 h
02:59 AM(GMT) Vivian: ok& U' X( H- D7 l
03:00 AM(GMT) Maria Jose(CSA): Almost done
% J* K+ ~6 t! L1 b# {' T# ?03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund R* E8 f/ W0 N, V5 c" ^1 N
03:02 AM(GMT) Vivian: Thank you very much
; X+ K- u! R' U# [2 y3 y03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?
* N; Q, N0 R% s' }1 ^" K03:03 AM(GMT) Vivian: I have received the email.9 i4 ]5 c, v! y6 _$ B; G
nothing,thank you. s9 f6 H4 @, Y4 I
03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.
/ \7 E* Y) X. S G& y5 `8 X8 v2 s. P03:04 AM(GMT) Vivian: have a happy day , bye
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