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今天在55海淘? 的优惠专栏里看到博朗的耳温枪降价了，现在只要39.75刀，可是我前几天刚刚买了40.26刀，还在转运公司呢，没到手就降价了，这让我有点小不爽，虽然只降了0.51刀~~
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5 \; F( R$ y! R/ X! O本着勤俭节约的原则，我决定找亚马逊把我的0.51刀要回来，看了看论坛里其他人分享的经验攻略，我就用我蹩脚的英文和亚马逊美国的客服来了一把 LIVE CHAT，对话内容如下：( m* i( Q( Z! t1 O% Y' E
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& R2 s; \" F6 x' V: SInitial Question: price differences 02:46 AM(GMT) Maria Jose(CSA): Hello! My name's Maria-Jose. I'll be more than happy to assist you today. Before I look into your account, I would need to verify that you're the account holder. Can you please provide me the name on your account, your e-mail address, and your billing address?) j/ O+ K( Y4 H' r# C- b
02:46 AM(GMT) Vivian: XXXX XXXX（账户名）5 {! o2 Y) n, u9 \7 U' T
02:47 AM(GMT) Vivian: XXXX XXXX（email 邮箱地址） 1 F4 e8 |+ t6 t) I
02:47 AM(GMT) Maria Jose(CSA): Thanks! And what's your billing address?/ t9 Y$ Y. \0 b7 |# W
02:47 AM(GMT) Vivian: XXXX XXXX（注册时留的信用卡账单地址）
$ `; G5 F1 u$ G; r i* Y02:49 AM(GMT) Maria Jose(CSA): Thanks! And how can I help you today
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02:49 AM(GMT) Vivian: Hi.Today,I was surprised to find that the price of some items what i have ordered is reduced.6 @2 M) V. b9 T9 ~ s
02:50 AM(GMT) Vivian: My order number is #XXXX XXXX（订单号） 3 z, t! F8 P% [% R5 z; r* P
02:51 AM(GMT) Maria Jose(CSA): Let me check it for you please; E7 {2 p7 x: T# J- F
02:51 AM(GMT) Vivian: the price of "Braun Thermoscan Ear Thermometer with ExacTemp Technology, IRT4520USSM" is $40.26 when i order
' g( k# i$ T5 g' o# x02:52 AM(GMT) Vivian: But now is $39.75* y1 q0 a+ a6 y' j0 K% N
02:53 AM(GMT) Maria Jose(CSA): Yes, I see it on the website. Let me check the options about this . u: D% b% C2 }
02:53 AM(GMT) Vivian: This is my first time to visit Amazon ,I feel a little disappointed. Q' ?; A* d) n' l
02:54 AM(GMT) Vivian: So,I hope that ,can you return the price difference to me?, V* @/ s8 R7 M5 U2 M+ W
02:56 AM(GMT) Maria Jose(CSA): I can definitely issue the refund for the price difference; u. ?$ E: k: A* {- u
02:57 AM(GMT) Maria Jose(CSA): One moment please7 h1 u7 D# s- [' \# u. _3 R
02:59 AM(GMT) Vivian: ok+ S" f; x, t; g" U- n1 V
03:00 AM(GMT) Maria Jose(CSA): Almost done
( I6 H( a: p: b5 L. y" ~- n i03:01 AM(GMT) Maria Jose(CSA): You'll get a confirmation email for this refund* v. g+ s& k' N) d8 V6 k6 x# C4 R
03:02 AM(GMT) Vivian: Thank you very much6 }# ^1 i4 R' M6 P
03:02 AM(GMT) Maria Jose(CSA): Please let me know if there's anything else I can do for you today?
5 @9 q5 @9 u) t4 ~03:03 AM(GMT) Vivian: I have received the email.1 j [. |# ~' d( u. e" x! f
nothing,thank you.0 t! t! t4 U1 r4 O& E
03:04 AM(GMT) Maria Jose(CSA): You're welcome, we are here for you. Thank you for contacting Amazon. Hope you have a wonderful day and rest of your week. Please click on the "end chat" button to close this window.) K- Y- n: x, N) J; ~
03:04 AM(GMT) Vivian: have a happy day , bye
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发表于 2013-8-2 16:47:57
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