' z3 E" B1 n0 g4 b+ X没想到,第二天一早收到确认邮件,又跟了一封订单On hold暂挂的邮件通知。 o. a' X+ U- A6 x# Y# A# D' P
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“ $ Z7 g4 g2 j7 b6 C. x8 X) TDear XXX XXX, ' z1 ]; f# h# e) F9 X 0 m3 b/ c* i8 H& N! v% e1 SThank you for your recent Godiva order. 0 N% k1 I7 j. J5 @ l
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Please call us at your earliest convenience at 1.800.946.3482 and select ( X. [8 S& h0 e7 }/ l y
prompt #3, so that we can process your order. (International callers outside n: h0 O% l1 E0 X; K
the U.S., please call us at 860.510.7300 and take prompt #3 for a customer / f4 ^" B9 M+ {
care representative.) It will only take a few minutes. ! x2 j7 D' l% }1 w0 S& O% q
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Please reference your order number which is located in the subject line of this email. / Q' i: G' u& G; [8 V, Z - L& F& o6 b% J3 B. fThank you again for choosing Godiva. We look forward to speaking with you soon. * l! ?, {9 {- j2 j1 F) W B* |1 r/ m K+ R
Jamie / N: Z7 u" \: L8 hCustomer Care Department ! x1 w" n: u# A% a NGodiva Chocolatier, Inc. " `/ @% @" u: s. }! T1-800-946-3482# _! N) l* i7 }& h/ j% w, k
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Take Prompt #3 / x& o6 q8 Y% q
7 days a week 9 e8 H: G, x w
8:00 am to 11:00 pm ET # I7 J- N: c4 K# I& f' z `* _; \” v4 b% x6 f8 s9 b大致就是说我的订单被hold了,需要我打800电话去联系客服。 # x( ]0 `" G5 ?6 ]) \很郁闷,买巧克力至于这么严谨吗。# N3 S4 }* _) E, l
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没办法,只能晚上8点以上打美国800免费电话去。 $ f4 \$ O+ D r" f# V5 `- m" d' ?' p3 ~
如何打国际长途,是海淘高级技能之一,我这里有介绍:http://www.howbuyit.com/showtopic-5049.aspx- m) o! C. s' j) W; L
* Z8 n, t2 L1 k折腾半天,电话上用耳机话筒没声音,被客服挂掉。 * S) p# A" o9 q" T; e T2 E最后还是在iPad上通过Hangout打通了。 * I( X E# n, z/ O+ O3 b& U( `很顺利,只要报上订单号,客服问了信用卡的名字,和卡背后的3位验证码,让我听了一段音乐,大概40多秒后,告诉我订单Approved。# B7 R2 `) A# H/ _% I' x
Q% G. u: @" X2 h' Z: G% z没想到,吃块巧克力要这么麻烦。( {5 y. l' b6 L7 T5 ]8 {4 r
这算是给大家一些经验吧。% T8 p/ o# m, D6 ]0 }* V
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